Currently one of our clients, a F&B Machinery Manufacturing is looking for a driven and talented Customer Care Manager for their company in Indonesia.

RESPONSIBILITIES:

• Communicate with customers to carry out aftermarket products, activities and develop spare parts business.
• Maintain customer relation to Identification customer needs.
• Handle complaint and severe complaints by direct communication and customer facing (Visit).
• Build a strong relationship with customer.
• Follow up quotation, complaints, warranty and outstanding invoices to customer.
• Liaise with Internal team to support customer needs.

REQUIREMENTS:

• Holds minimum bachelor degree from Mechanical/ Electrical/ Chemical Engineering preferably.
• Has minimum 5 years’ experience as Customer Service/ Customer Relation.
• Has experience working in aftersales F&B industry.
• Has experience in importation and customs.
• Excellence communication, interpersonal skills, well organized, and detail oriented.
• Good command in English both written and spoken is a must.
• Familiar with computer usage, Windows, Office, Visio and Internet Applications.
• Able to travel domestic.